Privacy Policy

1. Who We Are

Arcitech (“we”, “us”, “our”) provides website software, digital integrations, CRM optimisation, website hosting and related digital consultancy and maintenance services. We act as a data controller for personal data collected through our website.

If you have any questions, contact us at: connect@arcitech.co.

2. What Data We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Information submitted via contact forms
  • Technical data (IP address, browser type, device type)
  • Website usage data (via analytics tools)

We do not intentionally collect special category personal data.

3. How We Collect Data

  • Website contact forms
  • Direct email communication
  • Calendly or meeting booking tools (if used)
  • Cookies and analytics tools

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on:

  • Contract – to respond to enquiries and provide services
  • Legitimate interests – to operate, secure, and improve our website
  • Consent – for marketing communications and non-essential cookies
  • Legal obligation – for accounting and compliance purposes

5. How We Use Your Data

We use your information to:

  • Respond to enquiries
  • Deliver CRM optimisation services
  • Communicate about projects
  • Improve website performance
  • Maintain security
  • Comply with legal obligations

6. Data Retention

We retain personal data only for as long as necessary for:

  • Active client relationships
  • Legal, tax, and accounting obligations
  • Legitimate business purposes

7. Third-Party Processors

We may use third-party providers for:

  • Website hosting
  • Analytics (e.g., Google Analytics)
  • Email services
  • CRM systems
  • Cloud storage

These providers process data under appropriate safeguards.

8. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses).

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent (where applicable)

You may lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully.

10. Cookies

We may use essential and analytics cookies to operate and improve the website. Non-essential cookies will only be set with your consent where required.

You can manage cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.